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10 Feb 2021

Hospitality Trends in 2021

Are you hopeful about 2021? All the places you’ll go, people you’ll meet, and delicious cuisine you’ll indulge in? You should be. This is the year of returning to normalcy, and perhaps enjoying, not a new normal but a better one! Here are some trends we foresee this year, as guests begin to prioritise safety when they venture out again.


#1 Domestic Travel


While previous years saw a boom in international travel, domestic trips are making a comeback in 2021. Travel restrictions, the shifting economy, and even the Tourism Ministry's 'Dekho Apna Desh' campaign, have all boosted interest in trips close to home. There are plenty of ways to holiday nearby, whether it’s a staycation in your own city, or an adventurous road trip.


(1) Indoor Swimming Pool, The Residency Towers Puducherry (2) Luxurious Suite Room, The Residency Towers Chennai


Sometimes, a break from the workweek can’t come soon enough. Book a room at a Residency hotel in your city, and tune out the world right away! Or perhaps there's a long weekend coming up, and you'd like to explore a new city. A short drive to The Residency Towers Puducherry is all it takes to enjoy a full-fledged vacation from Chennai. One thing's for sure, The Residency Hotels brings world-class luxury closer to home.


#2 Personalised Guest Experience a.k.a. Hospitality With Heart


Personalised guest experiences have become more important than ever. Guests should rest assured that their hotel will go above and beyond to ensure that they are well taken care of. Our motto at the Residency is #HospitalityWithHeart, and we live by our core values of caring, anticipating, inspiring, and evolving.


(1) Our Signature Hospitality with Heart Greeting


We know our guests by name, pay attention to personal preferences in food, how they like their room, etc., and we incorporate this into every experience. Our Leisure Host at The Residency Towers Puducherry will even put together a personalised itinerary based on whether you're a history buff, foodie, or shopaholic! We don't miss a single opportunity to provide an experience tailored to you.


#3 Digital and Contactless Alternatives


We have heard the word 'contactless' so much in 2020 that it has lost all novelty. It is preferred in every activity we do, and vacations are no exception. Hotels are expected to put in place contactless and digital alternatives to everyday activities.


At The Residency Hotels, this begins with the check-in and check-out process that happens through a clear partition ensuring safety all the way. We have also introduced scannable QR menus in our restaurants to minimise contact.


(1) Contactless Check-in, The Residency Towers Coimbatore (2) QR Code Menu, The Residency Towers Chennai.


Guests are allotted alternate rooms, with a sufficient cooling-off period between each check-in for additional safety. Once in your room, witness new-age hotel technology.

Read more about our safety standards in our #ResiSafe Safety & Hygiene Standards Docket.


#4 Smart Rooms


In an age when we have become busier than ever, guests deserve a smooth vacay. At The Residency Hotels, convenience is king and we embrace the marvels of modern technology in our rooms. Every room is equipped with a DigiValet from which you can turn on Netflix, order a delicious meal from our restaurants, and even draw your curtains open in the morning.


(1) DigiValet in our Smart Rooms (2) Work from Hotel, The Residency Towers Chennai


Another benefit to smart rooms? Our circadian lighting systems boost productivity during the workday, and encourage rested sleep at night. Say goodbye to work from home, and hello to work from hotel!


#5 Outdoor Dining


After an entire year of begrudgingly staying home, people are ready to enjoy the dine-out experience again in 2021. However, safety is still a priority and the clear preference this year is outdoor dining as opposed to indoor spaces.


(1) The Crown, The Residency Towers Chennai (2) Afghan Grill, The Residency Towers Coimbatore


For a romantic date night under the stars, The Crown at The Residency Towers Chennai is the place to be. This rooftop space is regal and romantic with a breathtaking view of the city. If you’re a barbeque fiend, Afghan Grill at The Residency Towers Coimbatore has got mouthwatering grills for you to indulge in. Dine ‘out’ in style in 2021!


It’s time to book your first vacation of the year #InOurSafeHaven! Visit www.theresidency.com to know more.

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